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Return & Exchange Policy

At TheElvoro, we want you to have a smooth and reliable shopping experience. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under this policy, you may request a return or exchange subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return or exchange:

  • The request must be submitted within 7 days of delivery.

  • The product must be unused and in its original condition.

  • The product should include its original packaging, tags, labels, accessories, and other included items where applicable.

  • You must provide your order number and relevant details.

  • For damaged, defective, or incorrect items, clear photos or videos may be required for verification.

Certain products may have different return or exchange conditions due to their nature.

2. Non-Returnable Items

Returns or exchanges may not be accepted for:

  • Products that have been used, washed, worn, altered, or damaged after delivery

  • Products without original packaging or tags where these are required

  • Products damaged due to misuse, improper handling, or normal wear and tear

  • Products returned after the applicable return period

  • Items specifically identified as non-returnable on the product page

  • Personalized or customized products, where applicable

  • Hygiene-sensitive products where return is restricted by applicable law or product nature

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, if relevant

  • A short video where necessary to demonstrate the issue

After reviewing the information, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. Exchange Policy

Exchanges are subject to product availability.

If the requested replacement is unavailable, TheElvoro may offer an alternative resolution, including a refund where applicable.

Exchange requests must meet all eligibility requirements described in this policy.

5. Return Process

To request a return or exchange, contact our customer support team through our Contact Us page or support email.

Do not send products back to the sender address shown on the package unless our support team specifically instructs you to do so.

Once your request is approved, we will provide the applicable return instructions.

6. Return Shipping

If the return is required because the product was damaged, defective, incorrect, or due to an error attributable to TheElvoro, we may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for applicable return shipping costs.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or bank.

8. Refund Exceptions

A refund may be reduced, rejected, or unavailable where:

  • The returned product does not meet the eligibility requirements.

  • The product has been used or damaged after delivery.

  • The product is missing parts, accessories, tags, or original packaging where required.

  • The return request was submitted after the applicable return period.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Because orders may enter processing or fulfillment quickly, cancellation may not always be possible.

If an order has already been processed or shipped, our Return & Exchange Policy may apply instead.

10. Important Note for Dropshipped Products

Because some products may be fulfilled through third-party suppliers or fulfillment partners, processing and return procedures may vary depending on the product and destination.

TheElvoro will coordinate the applicable process with the customer where a return, replacement, or exchange is approved.

11. Contact Us

For return or exchange assistance, please contact:

TheElvoro

Email: supporttheelvoro@gmail.com

Please include your order number in every return or exchange request.